4GL Adds Customer Portal Module

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4GL Solutions has added a Customer Portal module within its Steel Manager III software. Steel Manager III is the Stouffville, Ontario-based company’s ERP for the metals industry.

 “4GL Solutions worked very closely with our customer Fidelity PAC in the development of our Customer Portal. Both companies required a Customer Portal module that was highly functional and would also be extremely user-friendly. Together we have created a product that we are very proud to release into the industry.” Said George Walton, president of 4GL.

Highlights of the Customer Portal module include: check stock and incoming material in all warehouse locations; generate quotes with the option to have quotes automatically priced; easily convert quotes to order; flexible units of measure, including quote or order by pounds, feet, lengths, pieces and bundles; mill test reports or certs available for all products; access to documentation such as invoices, packing slips, MTRs, bill of ladings, proof of delivery, all easily emailed back to the customer.
The module is totally secure for the customer, can be customized to limit user access and integrated to task manager.

We know that our customers are constantly seeking improved efficiencies and timely information, and the Customer Portal provides instant access to real time information such as create-a-quote, mill test reports. order-status and so much more. We are very fortunate to have the opportunity to collaborate with 4GL Solutions on this project,” said Tom Pope, president of Fidelity PAC Metals, Milton, Ontario.

“Our Customer Portal will significantly reduce the number of calls our customers receive from their clients for information such as invoices, quotes, MTRs), PODs, etc. The Customer Portal provides our customer’s clients access to pertinent information independently, without tying up staff. The result is lower costs and increased customer service so staff can focus on what is truly important, selling and servicing their customers,” said Walton.

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